Customer Service Department
Angelina Jacob
Angie began her career with Viwinco back in 2008 when she started working a receptionist position. While quickly gaining customer service experience, she then transitioned into a customer service position. In 2015, Angie took over the customer service department as the Customer Service Manager. Angie holds a Bachelors in Business Administration and has over a decade of customer service experience. She acts as a liaison between our outside sales representatives, customer base and the company to ensure that the customer’s needs are met in a timely manner. Angie’s sense of urgency, meticulous organization skills and thorough product knowledge are an asset within our customer service department.
Maria
Customer Service Representative
Having joined the Viwinco customer service department in 2001, Maria has developed nearly 20-years of customer service experience at Viwinco. One of Maria’s best assets is her extensive product knowledge across the Viwinco product lines, paired with her proficiency on our new quoting software. Maria currently manages 6 territories, and actively fields calls from customers and Viwinco outside sales reps, to assist with providing quotes, order entry and customer questions.
Karel
Customer Service Representative
Karel joined the Viwinco Customer Service Department in 2023. She brings over 25 years worth of customer service experience to the team. A self-starter who prides herself on her people-skills and her ability to develop and maintain relationships, Karel is currently overseeing five of our sales territories. As she continues to progress in her role, Karel plans to further develop her Viwinco product and customer knowledge to provide a higher level of service.
Service Department
Tammy Groft
Service Manager
Throughout Tammy Groft’s career, she has been involved in the sales side of the building materials industry. While she began selling screen mesh, she quickly transitioned into a role where she sold screens to window and door manufacturers. Tammy’s dedication, close attention to detail, and exceptional product expertise allow her to never lose sight of her customer’s needs. In 2018, Tammy joined the Viwinco Northern Sales Team and has managed her territory which includes York and Adams County Pennsylvania, Northern Virginia, and Maryland. In 2022 Tammy transitioned to an inside role as the Service Manager where she will continue to develop and improve the Viwinco service department
Vanessa Reed
Service & Purchasing Specialist
Vanessa comes to Viwinco with a background in business administration and has developed a well-rounded career focused on purchasing, accounts payable and customer service. She started at Viwinco in 2020 as a Junior Buyer in our purchasing department, focused on purchasing and maintaining inventory on the materials and parts that make up our products. After developing a strong understanding of our products, their parts and functionality, Vanessa took on an entirely new role in the service department as our Service and purchasing specialist. In her current role, She works to provide a higher level of service to our customers and help streamline our warranty process.
Stephen Miller
Sr. Service Tech: North East Region
With over 30-years of carpentry and remodeling experience, Steve joined the Viwinco team in July 2023 as our Sr. Service Technician. Given his previous experience, Steve has a thorough understanding when it comes to window and door installations that is crucial when troubleshooting issues as they occur in the field. Since joining the Viwinco team, he has been focusing on continuing to further his product knowledge and states that every job he goes out to is a learning experience. Steve takes great pride in addressing customer concerns and being able to provide lasting solutions to homeowner problems as they arise.
Henry Diefenderfer
Service Tech: Mid-Atlantic
Born and raised in the Delmarva Peninsula, Henry brings over 30 years of carpentry and construction experience to the Viwinco Service Department. Henry began working with Viwinco in the Summer of 2022 as a service tech where he will service the Delaware, Maryland, and Virginia areas. He will continue to focus on developing his product knowledge and ways to troubleshoot product issues that come up. Henry’s presence in this area will be beneficial as we continue to improve our level of service to our customers
Brandon Bodendorfer
Service Tech: North East Region
Brandon began working with Viwinco at the start of 2021 as an operator in the mulling department. One of the more technical manufacturing processes—the mulling department provided Brandon with a broad understanding of how our products are assembled and installed. At the end of 2021, he accepted an open position as a Viwinco Service Tech. Early on in his new role, he traveled alongside Viwinco Service Tech Jose Nuñez as he increased his product knowledge and learned to troubleshoot and fix issues that come up in the field.
Austin Lipham
Service Tech: Southern Region
Austin began working with Viwinco in the Summer of 2022. A Panama City native with a strong service technician background, Austin Joins the team as the first dedicated Viwinco Service Tech in the Southern Territory. Austin’s initial focuses are to continue developing his Viwinco product knowledge and how to troubleshoot issues in the field in addition to installation practices in the southern region.
Blake Blosser
Service Tech: Southern Region
Blake joined the Viwinco Service Department toward the end of 2023. With years of landscaping experience, Blake has developed a strong background in customer service and assisting homeowners directly. Since joining the team, Blake has worked closely with Austin to handle service issues in the Southern Market. He values his quick response to homeowners and his ability to provide lasting solutions to their product issues.